County Medi-Cal Call Center Data
The county Medi-Cal call center data, required per California Senate Bill 1289 (SB 1289, Roth, Chapter 792, Statutes of 2024) includes the number of calls received during working hours, the number of calls received after working hours, and the total calls received by county; the average wait time for all languages and per language by county; and the average call abandonment rate per county. These data will be compiled on a monthly basis and posted quarterly.
Data files
| Data title and description | Access data | File details | Last updated |
|---|---|---|---|
Total Call Volume The county Medi-Cal call center data, required per California Senate Bill 1289 (SB 1289, Roth, Chapter 792, Statutes of 2024) includes the number of calls received during working hours, the number of calls received after working hours, and the total calls received by county; the average wait time for all languages and per language by county; and the average call abandonment rate per county. These data will be compiled on a monthly basis and posted quarterly. | Download | CSV | 08/06/26 |
Average Call Wait Time, (stratified by language) The county Medi-Cal call center data, required per California Senate Bill 1289 (SB 1289, Roth, Chapter 792, Statutes of 2024) includes the number of calls received during working hours, the number of calls received after working hours, and the total calls received by county; the average wait time for all languages and per language by county; and the average call abandonment rate per county. These data will be compiled on a monthly basis and posted quarterly. | Download | CSV | 08/06/26 |
Average Call Abandonment Rate The county Medi-Cal call center data, required per California Senate Bill 1289 (SB 1289, Roth, Chapter 792, Statutes of 2024) includes the number of calls received during working hours, the number of calls received after working hours, and the total calls received by county; the average wait time for all languages and per language by county; and the average call abandonment rate per county. These data will be compiled on a monthly basis and posted quarterly. | Download | CSV | 08/06/26 |
All resource data | Download | ZIP | 08/06/26 |