complaint-categories-and-codes-a-guide-for-ombudsman-expires-1-31-2019

This data set reflects the number of complaints the Long-Term Care (LTC) Ombudsman Program received during Federal Fiscal Year (FFY) 2012/13 - FFY 2015/2016 on behalf of residents in Skilled Nursing Facility (SNF) and Intermediate Care Facility (ICF) settings. The LTC Ombudsman Program identifies, investigates and resolves complaints made by or on behalf of residents in LTC facilities and receives and investigates reports of suspected abuse of elder and dependent adults occurring in LTC and some community care facilities. SNFs and ICFs are Nursing Facility (NF) settings licensed by the California Department of Public Health. This data corresponds to federally required complaint categories. Complaints that are still open at the end of the FFY would be included in the following FFY data report.